Our support: chat and e-mail
Most of the time you contact our support at Crusado Casino about a payout that has not arrived or a document that has not been accepted. Both of our channels are open around the clock, and our chat connects you to a real agent rather than a bot. Our written Help Centre answers the routine questions without a wait.
Our channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24 hours a day, 7 days a week | Login problems, bonus questions, payout status |
| E-mail support@crusado.com | 24 hours a day | Documents, disputes, self-exclusion |
| Help Centre | Always available | Rules on deposits, withdrawals and verification |
Scroll horizontally to see the full table
How to get a fast answer
- Have your account e-mail and transaction reference ready before you open the chat.
- Describe one problem per message, with the date and the amount involved.
- Attach a screenshot of the error or of the cashier page when the issue is technical.
- Ask us to summarise the case by e-mail when the matter is not solved in the chat.
- Check our Help Centre first for questions about limits and processing times.
When e-mail is the better channel
Please send documents, refund requests and self-exclusion requests by e-mail, because you will want a written trace later. A refund request has to reach us within 24 hours of the transaction, and we close your account within 24 hours of a self-exclusion request. A useful message contains your account e-mail, the transaction date and amount, the document attached and a single clear request.
Our Help Centre
We group our written answers under Withdrawals, Deposits, My Account and Verification, General, Bonuses and Promotions, Technical, Casino and Sportsbook. If an agent gives you a rule that differs from the Help Centre or our general terms, ask for a confirmation by e-mail before you act on it.
Frequently asked questions
Is your live chat open at night?
Yes, we staff the chat 24 hours a day on every day of the week, and you talk to a human agent.
Which e-mail address handles support?
We use support@crusado.com for support, for our data protection officer and for self-exclusion requests.
How do I check a payout delay?
Our finance team works within 3 business days, so you can raise a request older than that in the chat with your reference number.
Do you have a phone line?
We publish no telephone number. The chat and the e-mail address are our two channels, and the Help Centre covers written rules.