Register with us in two steps
Opening your account at Crusado Casino takes a few minutes, because we split the form into two screens and the first one asks for five fields. The detail that saves you the most trouble later is your name, which must match your identity document letter for letter. A mismatch is the most common reason for a delayed first withdrawal.
Creating your account
- Press the registration button and enter your e-mail address and a password.
- Select your country of residence from the list.
- Choose your account currency; euro is the default, and the choice is fixed once you fund the account.
- Enter a promo code if you have one, or leave the field empty.
- Tick the box confirming our terms and conditions and privacy notice, and choose whether you want our marketing e-mails.
- Press Next Step and complete the second screen with your personal details.
Logging in
You log in with the e-mail address and the password you set at registration, from any browser on a computer or a phone. We offer no app, so the same credentials work on every device without a separate installation.
- Use the same e-mail address you confirmed at registration.
- Reset your password through the login screen if you have forgotten it.
- Log out on a shared device, because the session otherwise remains open.
How we verify your account
We follow the customer due diligence steps required by international anti-money-laundering rules. We may request documents before we credit a bonus or before a payout, and our review may include a phone call or a face check.
| Document | Requirement | Checking time |
|---|---|---|
| Identity document | Certified copy in your name | Usually within 10 days of a complete reply |
| Proof of address | Document showing your registered address | Usually within 10 days of a complete reply |
| Proof of payment method | Ownership of the card, account or wallet you used | Usually within 10 days of a complete reply |
| Transaction history | Requested in some cases | Complex cases may take longer |
Scroll horizontally to see the full table
Please send your papers within 30 days of our request, because we can close an account that stays unverified after that period and forfeit the balance. If you upload your identity document and proof of address in the first week, your first withdrawal will not wait for a check.
Common problems at login
- Forgotten password: use the reset link on the login screen and follow the e-mail.
- Confirmation e-mail missing: check your spam folder, then ask our live chat to resend it.
- Account locked: contact us through the chat with your account e-mail ready.
- Duplicate account suspected: we allow only one account per person and close the second one.
- Wrong currency chosen: the currency cannot be changed, so ask our support before your first deposit.
Frequently asked questions
How long does registration take?
The two screens take a few minutes to complete. We review your verification documents separately, usually within 10 days of a complete reply.
Can I change my currency later?
The currency you select on the first screen is fixed for your account. For a different currency, contact our support before you deposit.
When do you request documents?
We can request documents before we credit a bonus, before a withdrawal or at any time under our anti-money-laundering checks. You have 30 days to send them.
Is there an app for login?
No, we have no app for Android or iOS. You use the same e-mail and password in any browser on a phone or a computer.
What happens if I open two accounts?
We permit only one account per person. We close duplicate accounts and remove any bonuses on them under our general terms.